rbejee Privacy Policy

1. Who We Are

rbejee operates the online casino and sports betting platform accessible at https://rbejee.org. When this Privacy Policy refers to "rbejee", "we", "us", or "our", it refers to the platform operator responsible for your personal data. rbejee is committed to safeguarding the privacy of all registered players, particularly those accessing the platform from Bangladesh. Any questions about this policy or the way your data is handled should be directed to [email protected].

2. Data We Collect

rbejee collects personal data from you in several ways: directly when you register and interact with the platform, automatically as you use our services, and occasionally from third-party verification or payment partners. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify that you are 21 years of age or older);
• Mobile phone number (used for account verification and two-factor authentication);
• Email address (used for account communications, password resets, and promotional messages where consented);
• Residential address in Bangladesh, including division, district, and postal code;
• Username and encrypted password hash.

2.2 Identity Verification (KYC) Data

• Scanned or photographed copies of your National Identity Card, passport, or other government-issued photo ID;
• Proof of address documents such as utility bills or bank statements dated within 90 days;
• Selfie photographs taken at the time of identity verification, where requested;
• Mobile financial service account details (bKash, Nagad, Rocket, or Upay account numbers) used to confirm payment account ownership.

2.3 Financial Transaction Data

• Deposit amounts, dates, and the payment method used for each transaction;
• Withdrawal requests, processed amounts, and destination payment account references;
• Transaction IDs issued by payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank);
• Account balance history and bonus credit records.

2.4 Gaming Activity Data

• Bet history, stake amounts, selected markets, and outcomes for all wagers placed on the platform;
• Game session durations, login timestamps, and session frequency;
• Responsible gaming tool settings, including deposit limits, session reminders, and self-exclusion records;
• Bonus eligibility records and wagering requirement progress.

2.5 Technical and Device Data

• IP address and approximate geographic location derived from it;
• Device type, operating system version, and browser type;
• Unique device identifiers;
• Cookie identifiers and session tokens;
• Pages visited, links clicked, and features used within the platform.

2.6 Communications Data

• Records of all customer support interactions, including emails sent to [email protected] and any chat logs;
• Feedback, complaints, and dispute submissions;
• Responses to surveys or promotional communications where you choose to participate.

3. How We Use Your Data

rbejee processes your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes described below:

4. Sharing Your Data with Third Parties

rbejee does not sell your personal data. We may share your data with the following categories of third party solely to the extent necessary to deliver our services:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive transaction data necessary to execute deposit and withdrawal requests;
• Identity verification services: Third-party KYC providers may process your identity documents and facial verification data to confirm account eligibility;
• Fraud detection and anti-money-laundering partners: Automated screening tools may analyse transaction patterns and account behaviour to identify suspicious activity;
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to serve game content and verify round outcomes;
• Cloud hosting and infrastructure providers: Server and storage services that host rbejee's platform and databases under strict confidentiality obligations;
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory request, rbejee may disclose personal data to relevant authorities.

All third-party service providers engaged by rbejee are contractually required to process personal data solely for the agreed purpose and to maintain appropriate technical and organisational security measures.

5. Cookies and Tracking Technologies

rbejee uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that enable certain platform functionality and analytical insight. We use the following categories of cookie:

• Strictly necessary cookies: Required for the platform to function correctly — for example, maintaining your login session, remembering your responsible gaming settings, and processing payment flows. These cannot be disabled without breaking platform functionality;
• Performance and analytics cookies: Used to understand how players navigate the platform, which pages are visited most frequently, and where technical errors occur. Data collected is aggregated and anonymised;
• Functional cookies: Allow the platform to remember your preferences such as language settings and game history display options;
• Marketing and targeting cookies: Used to deliver promotional content relevant to your gaming interests. These are only set with your explicit consent.

You can control non-essential cookies through your browser's privacy settings. Withdrawing consent for marketing cookies will not affect the functionality of your rbejee account.

6. Data Retention

rbejee retains personal data for as long as it is necessary to fulfil the purposes set out in this policy, or as required by applicable law. Specific retention periods include:

• Account and KYC data: retained for the lifetime of the account and for a minimum of 5 years following account closure;
• Financial transaction records: retained for a minimum of 7 years from the date of the transaction to satisfy financial record-keeping obligations;
• Betting and gaming history: retained for 5 years from the date of each wager;
• Customer support communications: retained for 3 years from the date of the interaction;
• Marketing preference records: retained until you withdraw consent or request deletion, whichever occurs first.

When personal data is no longer required and no legal retention obligation applies, it is securely deleted or irreversibly anonymised.

7. Data Security

rbejee implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields — including passwords and payment account references — at rest in our databases;
• Role-based access controls that limit staff access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of platform infrastructure;
• Two-factor authentication options available to all registered players.

While rbejee takes data security seriously and implements industry-standard protections, no system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rbejee will notify affected players and relevant authorities promptly in accordance with applicable legal requirements.

8. International Data Transfers

Some of the third-party service providers used by rbejee — including cloud infrastructure and game software providers — may process data in locations outside Bangladesh. Where such transfers occur, rbejee takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses that require the recipient to maintain standards equivalent to those in this policy.

9. Your Rights Over Your Personal Data

As a player on the rbejee platform, you hold the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data that rbejee holds about you;
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected;
• Right to erasure: You may request deletion of your personal data where we no longer have a legitimate basis for retaining it. Note that legal retention obligations (such as financial record-keeping requirements) may prevent immediate deletion;
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances — for example, while a dispute is being investigated;
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing based on legitimate interest, including profiling for direct marketing purposes.

To exercise any of the above rights, please submit a written request to [email protected]. rbejee will respond within 30 calendar days. We may ask you to verify your identity before processing your request to ensure the security of your data.

10. Children and Age Restrictions

11. Marketing Communications

With your consent, rbejee may send you promotional emails, SMS messages, or in-platform notifications about new games, bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and platform updates. You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link in any promotional email;
• Updating your communication preferences in your account settings;
• Contacting [email protected] with a written request to opt out.

Withdrawing marketing consent will not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, and KYC status updates — which are necessary for the operation of your account.

12. Links to Third-Party Content

Game content hosted on the rbejee platform is provided by third-party software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each of these providers operates under its own privacy and data practices as part of the game delivery infrastructure. rbejee is not responsible for the independent data practices of game content providers beyond the contractual data protection obligations it imposes on them.

13. Changes to This Privacy Policy

rbejee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email. We encourage you to review this page periodically to stay informed of how your data is being handled. Continued use of the rbejee platform following the publication of a revised policy constitutes your acceptance of the updated terms.

14. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rbejee handles your personal data, please contact our support team:

• Email: [email protected]
• Response time: Within 48 hours on business days (Bangladesh Standard Time, UTC+6)
• Written requests: For formal data subject rights requests, please clearly state your full name, registered email address, and the specific right you wish to exercise.

All privacy-related correspondence is handled confidentially and is not used for any purpose other than responding to your enquiry.